Refund policy
These return and refund conditions apply to all orders placed on the MISMA Bijoux website.
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Right of Withdrawal
In accordance with the applicable legislation on distance selling, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide any reason.
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How to Exercise Your Right of Withdrawal
To exercise this right, you must notify us of your decision before the expiry of the 14-day period by email at misma.bijoux@gmail.com, by means of an unambiguous statement or by using the withdrawal form provided below. Simply returning the product without a clear statement is not sufficient.
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Return of Products
After informing us of your withdrawal, you must return the product(s) no later than 14 days following this notification, to the following address. The direct return shipping costs remain at your expense, unless otherwise indicated by us.
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Condition of Returned Products
Products must be returned, where possible, in their original packaging and with all their components. In accordance with the law, you may be held liable for any depreciation of the product resulting from handling other than what is necessary to verify its nature, characteristics, and proper functioning.
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Refund
In the event of a valid exercise of the right of withdrawal, we will refund the amounts paid, including the initial delivery costs corresponding to the standard delivery method offered, within a maximum period of 14 days from the date on which we are informed of your decision. However, we may defer the refund until we have recovered the returned product or until we have received proof of shipment, whichever occurs first.
If you chose a delivery method that is more expensive than the standard delivery option, the additional cost will not be refunded. The refund will be made using the same payment method as the one used for the order, unless expressly agreed otherwise.
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Exceptions to the Right of Withdrawal
In accordance with the law, the right of withdrawal does not apply in particular to:
personalized products or products made according to your specifications;
products unsealed after delivery that cannot be returned for hygiene or health protection reasons, where applicable to certain items sold on the website.
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Defective or Non-Compliant Product Received
Regardless of the right of withdrawal, the products sold on the website benefit from legal guarantees. If you receive a damaged, defective, or non-compliant item, please contact us at misma.bijoux@gmail.com so that an appropriate solution can be offered to you.
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Returns Outside the Right of Withdrawal
Except in cases provided for by law or in the case of a commercial gesture expressly granted by Misma Bijoux, no refund may be required after the expiry of the legal withdrawal period.
Standard Withdrawal Form
For the attention of: Misma Bijoux
Email: misma.bijoux@gmail.com
I hereby notify you of my withdrawal from the contract relating to the sale of the item below:
Order no.: [order number]
Ordered on: [date]
Received on: [date]
Customer name: [name]
Customer address: [address]
Date: [date]